Frequently Asked Questions - After Ordering


Has my order shipped?

We try to process all other Web orders within 24-48 hours of receiving them.  To keep costs low, all packages are shipped through USPS.  Click the "My Account" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Since we use USPS to ship the packages, orders cannot be tracked.  You can contact us at admin@empowerorphans.org and we can inform you when the order was shipped.

My order never arrived.

Click the "My Account" link at the top right hand side of our site to determine your order status. Be sure that all of the items in your order have shipped already.  Contact us at admin@empowerorphans.org to discuss the issue.

An item is missing from my shipment.

Please contact us at admin@empowerorphans.org and we will work with you to rectify the issue.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I return my product?

Please contact us at admin@empowerorphans.org and we will work with you to rectify the issue.

I received the wrong product.

If you feel that you have received the wrong product, please contact admin@empowerorphans.org within 72 hours of receiving the product.