Home

Frequently Asked Questions


Not every person is able to adopt an orphaned or abandoned child, but EVERYONE is able to help care for one and make a difference in his/her life. Did you know that as little as $25 could educate a child for an entire year?

  • Direct Donation
    • Make a direct donation now – Donations can be one time or could recur on a monthly basis.
  • Store Buy directly from our store - 100% of profits will be donated to the orphans.
  • Start fundraising as an individual or team
    • Sign up as an individual fundraiser recruiting your friends, family and co-workers to help support you in raising money for improving the lives of orphans.
    • Sign up as a team leader. Become a team leader, then invite people to join your team. Each team member asks friends, family, co-workers, or sponsors to support your fundraising.
    • Sign up as a team member on an established team.
    • Find a Team by searching for a team leader or team name. Then sign up and start fundraising!
  • Fundraising Ideas
  • Spread The Word

 

Your donations are personally transferred to India. Neha travels to India frequently along with her family to visit her grandparents. While in India, Neha volunteers at the orphanage. Over this time, your donations are utilized to purchase products from the local market and fund the healthcare needs of the children. Cash is not directly given to the administrators of the orphanage.

Yes, Empower Orphans is a 501(c)(3) certified non-profit organization.

1) Click the "Register" link at the top right side of our site.
2) Enter your username, email address and physical address (optional).
3) An email will be sent to you with a temporary password. Use this password to log into our site and then create a new password.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information.

Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

There are two ways to donate:
1. Provide a one-time or recurring (weekly or monthly) donation by going to the Donation Screen
2. Donate by “buying” specific things that the orphans need.  No product will be shipped to you.  Your donated funds will be utilized to buy the product that you designated.

All donations are processed through Paypal’s secure website.  Paypal provides security through Secure Sockets Layer (SSL), a recognized authentication and encryption software. In other words, the site becomes locked while you are giving us your information and unlocks only when you leave the secured area, and your number is "encrypted" so it is unreadable to anyone outside the transaction process.

Empower Orphans guarantees that we will not sell, rent, or trade your personal information to anyone outside Empower Orphans. In addition, we offer you the option of donating anonymously so that the charity to which you donate will not receive information about you without your permission. Please read more in our Privacy Policy.

Once your donation has been processed, Empower Orphans will send you a receipt via email. All donations made through Empower Orphans also appear in your “My Dashboard”.

95% of your donations go to the orphans.  The remaining amount is used to cover transaction fees (3% for Paypal) and administration costs (2%).

Yes.  Please write check out to Empower Orphans and mail to:

1415 Hidden Pond Drive,

Yardley,

PA 19067, USA.

Yes. You simply enter your recipient's name and email address on the donation form. The recipient is notified automatically via e-mail. (If your recipient does not have email, simply submit your email address. Once you receive the notification email, just print it out and give it to your recipient.)

Yes. Fill in the name of a friend or loved one who has passed away. Then enter the family member's name and email address. Your recipient is notified automatically via e-mail. (If your recipient does not have email, simply submit your email address. Once you receive the notification email, just print it out and give it to your recipient.)

You may donate using your Paypal, American Express, Discover, MasterCard, Visa card or check.

Donations through Empower Orphans can be recurring on a weekly or monthly basis. You can check this option on the Donation page.

Yes, but that minimum donation is an affordable five dollars. And, of course, we accept donations of any amount above the minimum.

Your Donation History is located in Dashboard, which you can access by logging in using the email address and password you chose during registration.

If you have any problems or questions, please contact us at admin@empowerorphans.org

All donations made through Empower Orphans are not refundable. However, if for some reason there is an error on your credit card, please contact us at admin@empowerorphans.org, and we will help resolve the problem.

Empower Orphans does not accept donations in-kind. It is best to donate cash since the freight cost of transporting material goods to India is very high. Empower Orphans would like your donations and efforts to be utilized directly for the orphans rather than freight costs.

Donations by check will be acknowledged by mail within ten days of receiving the donation. Online receipts will be sent to your e-mail address once the bank processes the payment. The length of time in which to expect the receipt via e-mail may vary on a couple of factors, including whether you made a one-time donation or a recurring donation. But the process is quick and you should expect the receipt within a day or two of your donation.

Non-shippable products (Donations and Specific Orphans Needs) can be ordered through the webstore.  Shippable products can only be shipped to US addresses.

We accept American Express, Discover, MasterCard, Visa and Paypal.

All Web orders must be paid with a credit card. If you would like to pay by another method, please contact admin@empowerorphans.org.

The tax you are charged is based on the products and services you purchased as well as the delivery type you chose. Depending on the tax laws in your state, you may be charged a different rate for physically-delivered items versus donation items. Please contact admin@empowerorphans.org for additional questions.

At this time, we are unable to process tax exempt orders on the Web store. Please contact admin@empowerorphans.com for further information.

We charge a flat shipping rate of $5 for each order.

You only have to pay sales tax if the shipping destination is Pennsylvania.

Click the "My Account " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact admin@empowerorphans.org for further assistance.

Click the "My Account" link at the top right hand side of our site to print invoices.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

We try to process all other Web orders within 24-48 hours of receiving them.  To keep costs low, all packages are shipped through USPS.  Click the "My Account" link at the top right hand side of our site to check your orders status.

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Since we use USPS to ship the packages, orders cannot be tracked.  You can contact us at admin@empowerorphans.org and we can inform you when the order was shipped.

Click the "My Account" link at the top right hand side of our site to determine your order status. Be sure that all of the items in your order have shipped already.  Contact us at admin@empowerorphans.org to discuss the issue.

Please contact us at admin@empowerorphans.org and we will work with you to rectify the issue.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Please contact us at admin@empowerorphans.org and we will work with you to rectify the issue.

If you feel that you have received the wrong product, please contact admin@empowerorphans.org within 72 hours of receiving the product.

EMPOWER ORPHANS PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY

This site is owned and operated by Empower Orphans, Inc. Your privacy on the Internet is of the utmost importance to us. At Empower Orphans, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

INFORMATION EMPOWER ORPHANS GATHERS AND TRACKS

Empower Orphans gathers two types of information about users:

  • Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys:
  • Information Empower Orphans gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs. Under no circumstances does Empower Orphans divulge any information about an individual user to a third party.

Empower Orphans Gathers User Information In The Following Processes:

We offer the following services, which require some type of voluntary submission of personal information by users:

1. Electronic newsletters policy (Dispatches)

We will offer a free electronic newsletter to users. Empower Orphans gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.

2. Message boards/forums policy

Users of the site's Message Boards and Forums must register separately for these services (both are free of charge) in order to post messages, although they needn't register to visit the site. During registration the user is required to supply a username, password, and email address.

3. "Tell a friend" policy

Our site users can choose to electronically forward a link, page, or documents to someone else by clicking "Tell a friend". The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.

4. Polling

We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Empower Orphans may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.

5. Surveys

Empower Orphans may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.

6. WebStore

Empower Orphans provides functionality for users to shop online. During the checkout process, the user is required to supply their name, email address, billing address and shipping address. This information is collected to be able to ship the products as well as to notify the user of their order and shipping details. The user name is shared with Paypal through their secure site for processing the payments.

7. Fundraising Teams

Empower Orphans provides functionality for users to form fundraising teams. During the process of creating a team, a user has to provide their username, password, name and address. We never share any of this information about specific individuals with any third party.

Children

Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage tracking

Empower Orphans tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Empower Orphans does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser). Empower Orphans sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Empower Orphans uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, shopping cart, team fundraising, polling and surveys.

Privacy Policy Use

How the information you gather is used if relevent.

USE OF INFORMATION

Empower Orphans uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Empower Orphans never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.

Empower Orphans creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

SHARING OF THE INFORMATION

Empower Orphans uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

SECURITY

Empower Orphans operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

OPT-OUT POLICY

We give users options wherever necessary and practical. Such choices include:

  • Opting not to register to receive our electronic newsletters.
  • Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

YOUR CONSENT

By using this site, you consent to the collection and use of this information by Empower Orphans. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.